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Connect your tools and content together with help from the Dropbox Community. Join a discussion or post a question of your own to get started. After update of the zoom application on 30th May, I can no longer access my Dropbox files just by clicking share content.

I now have to grant access to zoom. How can I fix this? Hello HA11 , I’d be happy to help out here! From what you mentioned of the error that you’re getting, it sounds like you’re choosing Box instead of Dropbox which is a different service. Would you mind sending me a screenshot of the options that you see when you choose “Share content”? Also, do you see Zoom in your connected apps page here in your account online?

Daphne Community Moderator Dropbox dropbox. Did this post help you? If so, please give it a Like below. Still stuck?

Ask me a question! Thanks for getting back to me here HA Can you clarify for me if it’s requesting you to grant access each time you try and share content from the Dropbox app? If so, could you try disconnecting and then reconnecting the Zoom integration from your account settings here to see if that does the trick? I’m sorry to jump in here, but could you check if your device’s OS and our mobile app’s version are up to date? Also, can you check if the email address you used for Zoom matches the one you have stored under your Dropbox account?

Walter Community Moderator Dropbox dropbox. If so, give it a Like below to let us know. Need help with something else? Is the email address you use for Dropbox an exact match with the one you use for your Zoom account? The way we work is changing. Share and discover new ways to work smarter with Dropbox in our community. If you need more help you can view your support options expected response time for a ticket is 24 hours , or contact us on Twitter or Facebook.

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Showing results for. Show only Search instead for. Did you mean:. Many of us begin our Dropbox journey with a Basic Account, which has so many perks, and of course, it is free! Learn all about how to get the most from your plan here. Dark Mode Accessing Dropbox files through zoom. Labels: Error messages Third Party Integrations.

Accessing Dropbox files through zoom. Explorer Level 3. App integrations. Re: Accessing Dropbox files through zoom. Keep me posted! Good morning, Thank you. Dropbox and Box now appear to both be options so that has been resolved. My next and probably bigger issue is that before the update selecting Dropbox led me straight to the app and I could open a file which would then show up on the screen. Now I have to grant access to zoom, and then open the file online and then it displays on the screen as a URL.

Dropbox is already connected to Zoom. How can I get it to open straightaway using the app? Kind regards, Hareef. For comparison: On my iPad when I select share content, then select iCloud Drive, it opens the menu within the zoom app and then when I select the file I want it opens within the app. This is what used to happen with the Dropbox app before the update. Now, when I select Dropbox, it opens Dropbox in my web browser and then I must select the file I want from there, and click choose.

After selecting open it takes me back to the Zoom app where the Dropbox platform opens within the web browser of the zoom app. This is a much more tedious and most pressing of all is because the file is open within a web browser it lags quite a lot. Hi HA11 ; how are you today? Let us know what you find! And as per the email address es used on both instances Hareef?

The email address for my zoom account is the same one as the email address that I have used to connect zoom to my Dropbox. If you are asking if my zoom account email is the same as my Dropbox account email then no they are not the same.

What requirements have changed since the update? None of this was a problem before the update. Which Dropbox Plan do you have? Hide Results. I use Dropbox for business.

Dropbox Plus. Dropbox Basic. Would you be interested in learning more about the benefits of your plan? You can check out Basic here or search for Dropbox Plus. Keep your eyes peeled for Dropbox for business content too. Work Smarter with Dropbox The way we work is changing. Sound good? Let’s get started. Who’s talking. Top contributors to this post HA11 Explorer Level 3. Walter Dropboxer. Need more support? Hi there! If you found the answer to your question, please ‘like’ the post to say thanks to the user!