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There is no specific Xero-branded authenticator app. The great news is that with the variety of providers in this space, you can usually find an option to suit your needs and preferences — whether you install on any breed of phone, or the desktop of your computer. So what actually links an authenticator app to your Xero account? Because the TOTP code is time-based, no network connection is required to generate the code. What you do need to make sure of though, is that the time on your authenticator device is in sync with Xero.

We use an automatic clock service to set our time, as do most mobile phone service providers, so we recommend setting your smartphone up to allow your network provider to set the time automatically. Manually setting the time can lead to out-of-sync issues and an invalid code error.

Security is of the utmost importance for Xero and like every other online business we must be constantly vigilant and educate customers on how to protect against phishing attacks and account takeovers. New Ultimate plan offers most comprehensive Xero package for small businesses. Xerocon Sydney: Xerocon returns to Australia. Xero’s commitment to gender equality and fair pay for all. Xero and Capital One partner to help rewire the small business economy.

Reporting – it just keeps getting better! Small businesses name Xero the most-loved accounting software for the second year in a row. What, then, are my options??? Authy have a desktop authenticator app for Windows and MacOS devices, which you can download here.

Recently, authentication apps on some Android devices have been shown to be insecure and the use of hardware devices e. YubiCo is recommended. Hi Alan — thanks for your comment. Your email address will not be published. Save my name and email in this browser for the next time I post a comment. Find out why over 2 million subscribers locally and across the world trust Xero with their numbers. Posted by Xero. How does the authenticator app work?

You can choose an authenticator app A number of companies have developed authenticator apps to the RFC specification for use on a variety of devices. How it works So what actually links an authenticator app to your Xero account?

Keeping time in sync Because the TOTP code is time-based, no network connection is required to generate the code. Scroll down to the desktop section and select your operating system from the options listed. Once the Authy authenticator app has downloaded, open it. Confirm your verification option, enter the six-digit code you received via your verification option. Go back to Xero and copy the key.

Return to Authy and paste in the key. Authy will start to generate a six-digit code, which changes every 30 seconds. Setting up your backup email or security questions means you will always have access to your Xero account. Xero sends you a confirmation email to the backup email address you provided. When it arrives, copy the code.



Where is the qr code in xero. Where do I find the QR code for my Xero account


Best answer. Hope this helps! Kelly M Xero. Xero verified. Showing 0 of 22 answers. Still have questions? Contact Xero support Raise a case with our support team. Thanks for backing me up Donna. Maya, for Pete’s sake, make the QR code easy to find! I followed those instructions in the link you provided and it got me nowhere. Now I have to log into Xero using my security questions each time. Your system doesn’t have a facility to remember the login details when you access the website using security questions.

So I need to answer those security questions over and over again. It’s an unsatisfactory experience. Please address the problem as soon as possible.

That’s exactly what happened to me! My App wasn’t working on my new phone, I went around in circles trying to find out how to get it to work then realised I could use the back up email sending a code. So I did that for a while, clicking the “don’t ask me for another 30 days” so I could at least get 30 days reprieve but as you say, recently you can’t even do that so it’s every. Was driving me batty so this morning I sat down to work it out.

I was about to email support when I saw this thread and realised I had to uninstal the whole two-factor thing and start again to see the QR code. It’s very clumsy but even if that’s the only way to do it – add a very clear link in the help docs to explain it. I’ve also sent this to support so I am guessing they will fix it as overall Xero is good with that sort of stuff. This has just been something that’s been missed.

Did anyone ever find the answer to this? No one ever answered this question! Cancel Done. All answers 4. Mohammed Alqasim. Sangmesh Hiremath. Sana Alwashm Accounts. Dana A Xero. Still have questions? Yik Mun Ng. If yes can you guide us how to do it? Write an answer Add attachement Upload Files Or drop files.

Cancel Done. All answers 8. Mohammed Alqasim. Sangmesh Hiremath.