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I’ve been trying to download the smart virtual background package that’s required to use virtual backgrounds in Zoom but keep getting the error “Download failed. Please try again. I’d got the same problem. Zoom Version: 5. Yes, I am. So far I tried: -updating Zoom -checking my system requirements checking Zoom permissions in system preferences -making sure ‘virtual backgrounds’ is enabled on Zoom -creating a new account -Googling my exact problem didn’t find anything -Zoom phone support couldn’t get it because I’m not a paid account It could just be my computer, but if you have any suggestions, would be very welcome.

Oh no! You have definitely gone down the right route for troubleshooting What desktop device and version are you using? I also did a factory reset on my Mac and messed with some internal files before to try to install Bootcamp.. I don’t know if that might have affected my download settings somehow. Based off of support documentation , it looks like you need to be on macOS version Can you confirm if you are on I am having the same problem.

I cannot get my virtual background to work. I am on a MacBook Air. Processor 1. Hi nboysen19 , can you try removing the Zoom application from your computer and then reinstalling?

That might do the trick. Zoom Community. Supporting a Hybrid-friendly Work Environment Explore products and tools for seamless collaboration across office and home working spaces. Download Zoom Client Keep your Zoom client up to date to access the latest features. Download Center. Zoom Virtual Backgrounds Download hi-res images and animations to elevate your next Zoom meeting. Browse Backgrounds. Visit the page. Turn on suggestions.

Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Showing results for. Search instead for. Did you mean:. Smart Virtual Background Package – download failed. Thank you! All forum topics Previous Topic Next Topic. Hi kimliu , Are you on the latest version of Zoom? In response to alexisbrown. Hey Alexis, Thanks for getting back! In response to kimliu. Hi, I am having the same problem. In response to nboysen Post Reply.

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Download error Hello Zoom community, I have a problem utilizing the zoom. It keeps saying update the zoom even though I did. Also, after I remove the. If you receive error code , this means that you tried to accept an invitation to join an account while you already have active users.